Geschäftsbedingungen

These Terms and Conditions apply to transport services requested,
quoted, booked or paid for through YourPrivateDriver.be or through
direct communication with Your Private Driver.

By confirming a booking, the customer accepts these terms on their
own behalf and, where applicable, on behalf of every passenger
included in the reservation.

Our services may be performed by an employed chauffeur, an
independent professional chauffeur or an authorised transport
partner assigned by Your Private Driver.

A quotation is based on the information supplied at the time of
the request, including the pickup point, destination, date, time,
passenger count, luggage, vehicle category and selected extras.

A quotation does not reserve a vehicle until the booking process
has been completed and payment has been accepted.

Your Private Driver is not responsible for a missed or failed
transfer caused by incorrect information supplied by the customer,
including a wrong airport, address, date, time, flight number or
telephone number.

A requested change is valid only after it has been accepted by us
in writing. Sending a message does not by itself guarantee that the
modification can be accommodated.

Unless expressly stated otherwise, the confirmed price covers the
transport service described in the booking confirmation.

Reservations must be paid online at the time of booking. Cash
payment to the chauffeur is not available unless Your Private
Driver has expressly agreed otherwise in writing.

Prices may be corrected where an obvious technical, typographical
or calculation error has occurred. In that situation, the customer
may accept the corrected price or cancel for a refund of the amount
already paid.

The cancellation deadline is calculated from the scheduled local
pickup time shown in the booking confirmation.

A passenger is treated as a no-show where they cannot be located,
cannot be contacted or do not meet the chauffeur within the
applicable waiting period. A no-show does not qualify for a refund.

A customer who decides not to travel, misses a flight, refuses the
assigned vehicle without a valid reason or provides unusable
booking information is not entitled to reimbursement.

Airport collections

Airport bookings include up to 45 minutes of free waiting,
calculated from the flight’s actual recorded landing time rather
than its original scheduled arrival time.

The customer must provide the correct flight number. Without a
valid flight number, the chauffeur may be unable to monitor delays,
and waiting time may instead be calculated from the pickup time
stated in the reservation.

All other pickups

Hotel, home, office, station and other non-airport pickups include
15 minutes of free waiting after the confirmed pickup time.

The chauffeur is not required to wait indefinitely. Where the
passenger cannot be located or contacted, the journey may be
closed as a no-show after a reasonable attempt to establish contact.

The passenger should keep their telephone switched on and reachable
at the pickup location. Any telephone number supplied should include
the correct international dialling code.

Additional services must be selected during booking or requested
early enough for availability to be confirmed.

An extra is not guaranteed unless it appears in the booking
confirmation. Where a passenger arrives with undeclared luggage,
animals or equipment that cannot be safely accommodated, transport
may be refused without refund.

Charges for tolls, ferries, crossings, parking or special access
not included in the original itinerary may be added where they
become necessary because of a customer-requested change.

Passengers must behave respectfully towards the chauffeur,
vehicle, other passengers and third parties.

• Seat belts must be worn whenever required by law.
• Children must use an appropriate child-restraint system.
• Smoking and vaping are prohibited in every vehicle.
• Food and drink may not be consumed unless expressly permitted.
• Illegal substances, dangerous items and unlawful conduct are
  prohibited.
• Passengers must not distract, threaten or obstruct the chauffeur.

Complimentary refreshments supplied as part of a VIP service may
be consumed carefully in the vehicle. Other food or drink requires
the chauffeur’s prior approval.

A chauffeur may refuse or stop a journey where a passenger is
violent, abusive, seriously intoxicated, unsafe, unlawfully armed
or likely to damage the vehicle. No refund is due where the
passenger’s own conduct causes the refusal or termination.

Cleaning and damage

A fixed cleaning charge of €150 applies where a passenger vomits
in the vehicle.

A higher amount may be charged where the actual cost of specialist
cleaning, repair, replacement, lost working time or other damage
exceeds €150.

The customer is responsible for damage caused by themselves,
members of their party, accompanying children, animals or luggage.

We aim to perform every journey professionally and punctually.
However, road transport is affected by circumstances that cannot
always be predicted or controlled.

These circumstances may include traffic congestion, accidents,
road closures, demonstrations, severe weather, flooding, strikes,
police controls, border delays, airport disruption, mechanical
failure, public emergencies or instructions issued by authorities.

Your Private Driver is not responsible for indirect or
consequential losses such as a missed flight, train, appointment,
event, hotel booking, business opportunity or connecting service,
except where liability cannot lawfully be excluded.

Nothing in these terms excludes liability for death or personal
injury caused by negligence, fraud, deliberate misconduct or any
other liability that cannot be excluded under applicable law.

Where liability can lawfully be limited, our maximum liability
connected with a booking will not exceed the amount paid for the
affected transport service.

Luggage

The vehicle selected must be suitable for the declared number of
passengers and amount of luggage. The chauffeur may refuse items
that are unsafe, unlawful, excessively heavy, badly packaged or
likely to damage the vehicle.

Passengers remain responsible for checking that all personal
belongings have been removed from the vehicle at the end of the
Reise

Lost property

Items found in a vehicle will be reported and stored for a
reasonable period where practicable. Return, delivery or postage
may be subject to the associated transport and handling costs.

We are not responsible for property left in a vehicle unless the
loss results directly from negligence for which liability cannot
lawfully be excluded.

Complaints

Any service concern should be reported as soon as reasonably
possible and should include the booking reference, journey date
and a clear description of the issue.

Supporting photographs, receipts or other evidence should be
supplied where relevant. Delayed notification may make an incident
more difficult to investigate.

Personal information

Personal information connected with quotations, bookings,
payments and journeys is processed in accordance with our
Privacy Policy and applicable data-protection law.

Severability

If any provision of these terms is found to be invalid or
unenforceable, the remaining provisions will continue to apply.
A failure to enforce a provision immediately does not constitute
a permanent waiver of that provision.

Applicable law

These Terms and Conditions are governed by Belgian law. Any dispute
will be submitted to the competent Belgian courts, without removing
any mandatory consumer rights that apply under national or European
law.

Updates to these terms

We may update these Terms and Conditions when our services,
prices, operating procedures or legal responsibilities change.
The version applicable to a booking is normally the version
published when that booking was confirmed.