Frequently Asked Questions about Your Private Driver

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Why choose Your Private Driver for all your airport taxis trips?

Easy Taxi booking system

We use the easiest and most efficient taxi reservation system.
It takes you 1 minute to know the exact price of your taxi fare.
For that, all you need to do is, from the booking widget that is on our homepage, fill in your pick-up address and drop-off address, indicate the day and date of your trip and click on the “Get Price” button and that’s it. The next thing you will see is our different prices per type of vehicle. If you agree with the price, simply select the vehicle of your choice and click on the “Book now” button. From there you will need to provide us with some information we need in order to smoothly process your booking. Otherwise, if you don’t agree with the price you just have to leave the website without booking.

The customer can book the type of taxi that suits his budget. All bookings are made via our website and rarely over the telephone. At the last stage of your booking please make an instant secure online payment via credit card/Paypal or choose to pay later in cash to your driver. Book at least 1 hour before your departure time. Otherwise, you have to call us on the telephone. Because our reservation system only allows bookings with a minimum of 1 hour of lead time. If there is not a minimum of 1 hour between the booking time and the departure time, you will not be able to complete your booking. In that case please call us and we will process your taxi booking manually. You will always receive an instant first email after your booking with your invoice attached. This will be followed shortly after by a second email confirming your reservation and one day before the trip you will receive a third email with all the details about the driver and the vehicle.

More reasons to choose us for all your airport taxis trips?

45 minutes of waiting time at the airport

Your driver will wait for you at the airport until 45 minutes after the landing of your flight. Indeed this time is more than enough for you to pick up all your luggage and meet the driver at the meeting point.

We provide baby seats and booster seats

For your taxi to the airport, avoid cluttering up with your personal baby seat. Opt for our clean and neat baby seat for a very small price. Same thing for your young child who is not tall enough for the vehicle seat belt. Opt for our booster seat instead of cluttering up with your own child seat. We put at your disposal a booster seat free of charge.

Meet and greet service at the airport

By choosing our reception service at the airport, your driver will wait for you upon the landing of your flight. He will be in the airport waiting room with a sign, smartphone or tablet bearing your name on it. Your driver waits for you and helps carry your luggage if necessary. He drives you up to your destination. He can even advise an attraction place or a restaurant if you wish. Forget about taxis to hail, where you don’t know how much the trip will cost you in the end. With Your Private Driver, you always know the exact price of your taxi trip.

Frequently asked questions about Pickups

What if I cannot find your taxi driver?

This is a rarity because our drivers reach the airport well in advance when you hire our reception service. You can find them in the waiting with a clear sign and smartphone or tablet. In case, you cannot identify our driver, you just need to give him/her a call. Our driver will find you immediately, you can also call the dispatch at +32466162494 we are also available on WhatsApp with the same telephone number.

Can I ask the driver to make a stop and change the route?

If you deviate from the planned route or make a long stop, you have the freedom to detour with the driver. The cash you paid or the voucher sent clearly reflects the price that you have chosen early. You need to pay extra cash for the detours and extra stops.

What about the baggage allowance per vehicle?

The baggage allowance will depend on the capacity of each vehicle category. 3 bags for sedans and 8 bags for minivans

Do you provide baby seats and booster seats?

Yes; Your Private Driver offers baby seats and booster seats. You don’t need to worry about using your own baby seat and create a cluttered effect. We offer our clean and neat baby seats for an affordable price. Booster seats are also made available for free to offer the best comfort for your children.

Do you offer reception service at the airport?

Yes; we offer reception service at the airport. If you select our reception service from the airport for an extra cost of 5 euros, our driver will wait for you at the airport waiting room to receive you. You can find our drivers with a sign and smartphone or tablet. They even help you carry luggage if required.

Frequently asked questions about Services

What types of events do your taxi company cover?

We offer luxurious vehicles for any type of event including wedding, baptism, corporate meeting, nightclub visit, sports event and many more. You can choose a luxurious limousine to make your transportation extremely enjoyable, safe and entertaining.

Do you offer rental car services?

In addition to offering taxi services in Brussels, we offer chauffeur driven car rental solutions to take care of your trips including shuttles from hotels to conference venues and other destinations. We take care of your travel needs with professionalism. We also supply an experienced chauffeur to fulfil your requirements in a responsible way.

Can I book online?

Yes! You can book online with effortless ease and comfort. The booking process can be completed within three simple steps. When you enter pickup and drop off destinations, date and time, you are directed to a page where you see the price of each category of vehicle, here you just need to choose the vehicle type that matched your needs and budget. When you click on your preferred vehicle, You can then click on the “book now” button. After furnishing the personal information, you can make the payment and finally, booking confirmation needs to be done.

Do you offer shared or a private transfer?

Your Private Driver offers only private transfers for our customers. You don’t need to worry about travelling with strangers. We give utmost importance to the needs of each customer. Since you are travelling alone or with your dear and near ones, you can stay relaxed.

Frequently asked questions about Fleet

What types of vehicles do you offer?

No matter whether you need a limo or any other type of vehicle including minibus or sedan; you can rely on us. Our fleet consists of an amazing range of vehicles to accommodate the needs of individuals as well as groups.

What about your fleet of vehicles?

We offer a broad range of vehicles to accommodate the evolving needs of different people. Our fleet of vehicles comprises of executive sedans, standard sedans, executive minibuses and standard minibuses from various brands. You can choose the right one based on your needs and budget.

Frequently asked questions about Coverage

What are the areas your Taxi Brussels services cover?

As a reliable and responsible taxi service provider, Your Private Driver offers services to all parts of Belgium and beyond. You can even hire our taxi to other cities in Europe. Our aim is to deliver the best experience for our customers in a safe way this is one of the Frequently asked questions.

What all destinations do your taxi services cover?

We offer our airport and private taxi services in almost all parts of Belgium and neighbouring countries to fulfil the varying needs of the maximum number of customers. You can simply enter your pickup point and drop off point in our booking form and you will get a quote for your trip.

Frequently asked questions about Payment & Safety

Should I be concerned about the safety when I make online payments?

When you make online payments with Your Private Driver, you don’t need to worry about the safety. Our payment method is equipped with end-to-end encryption to ensure safe and smooth online payment transactions. We offer flexible payment options including bank transfer and online payment methods.

How much I need to pay for your airport shuttle services?

You don’t need to worry about high prices because we charge the most competitive prices in the industry. Our method of approach is simple and transparent. The upfront pricing eliminates all confusion and you can hire our vehicle with great comfort. We charge only what we quote. You can find the price we charge from different airports to various destinations before booking, Only if you agree with the price of your trip that you can continue with the real booking process.

How can I cancel my order for your airport transfer service?

This is the most Frequently asked questions. Indeed You can cancel your trip until 24 hours prior to the pickup time. You don’t have to bother about any fine for cancellation within this time period. Full amount is refunded in a timely manner. You are not eligible for a refund if you cancel after this time period.

How do you ensure the safety of the customers?

We are committed to offering faultless security of our customers. All our drivers are experienced, disciplined and background-checked professionals with a good track record. They are completely familiar with all routes and take you to your destination in a safe and responsible way. Besides all our vehicles are equipped with a track and trace GPS system.

If you want to see some of the vehicles in our fleet, please click here.
Frequently asked questions