Terms and Conditions
Your Private Driver – Terms and Conditions
⬤ Your Private Driver registered office is at 280C b 13 Route de Lennik,
⬤ We may change the Terms from time to time. You are requested to check our terms and conditions to consider any changes that apply to you and/or any passenger.
⬤ Your booking on our website is conditional on you accepting the Terms. You cannot proceed with your booking if you do not agree with any part of them.
⬤ If you have any questions, please feel free to contact us.
⬤ Price and Payment
You have the choice between 2 means of payment.
- Cash payment to the driver.
In this case, you will pay the exact amount as shown during the booking
- Secure online payment.
You will pay a transaction fee in addition to your taxi fare:
4% if you decide to use STRIPE with your credit or debit card.
5% if you decide to use PAYPAL.
⬤ We are not responsible for failed trips if the details you give us in your booking are incorrect.
⬤ Limitation of Liability
In case of any problem, we are insured as an official taxi transportation company
You may cancel your booking free of charge until 24 hours prior to the Pickup Time.
Below 24 hours prior to the pickup time, you are not entitled to any refund.
Any cancellation made 24 hours before departure will be fully refunded. However, any cancellation made less than 24 hours before departure will not be refunded.
⬤ No show
For pickups off-airports if the driver waits for more than 15 minutes and you are absent from the pickup location, and/or not responding on your telephone, this may lead to the booking marked as no show and no refund will be issued in this case.
For pickups from the airports if the driver waits for more than 45 minutes and you are absent from the pickup location, and/or not responding on your telephone this may lead to the booking marked as no show and no refund will be issued in this case.
⬤ VERY IMPORTANT
- Make sure your phone is on at the time of pick-up so that we can contact you if necessary.
- Your booking includes 15 minutes of free-of-charge waiting time for off-airport pick-ups or 45 minutes of free waiting time from real flight landing time if your pick-up point is at an airport.
- Any additional extra waiting time will be charged 10 euros for each group of 15 minutes.
- Make sure you allow enough time to get to your destination. Our estimated trip times do not take into account traffic conditions and other unforeseen circumstances
⬤ DRIVER DELAY FEE
- For off-the-airport pickups, the first 15 minutes of a driver delay due to unexpected traffic is also tolerated in our policy. Beyond 15 minutes you are entitled to a refund of 10 euros per group of 15 minutes of driver delay. Just make sure you keep proof of driver delay when you claim your driver delay fee.
- For airport pickups Driver delay starts to be counted 45 minutes after flight landing time. Exactly the same way our drivers can wait for you for free until 45 minutes after your flight has landed. Beyond 45 minutes after flight landing time, you are entitled to a refund of 10 euros per group for 15 minutes of driver delay. Just make sure you keep proof of driver delay when you claim your driver delay fee.
- In both cases: airport and off-airport pickups, If you wish to take another way of transport because you cannot wait any longer. Then please keep proof of your communication with the driver and the proof of the fact you asked him not to come anymore as you were going to take a different taxi, in this case, you will be fully refunded.
Here is the page where you can learn more about us.